Ordering online for the first time, sending a gift to someone close to you, or just want to feel reassured? Here are the answers to the questions our customers ask us most, with short videos. And if you would rather talk to someone: WhatsApp 06 62 80 07 15 or 05 22 23 35 34, during showroom opening hours (Monday to Saturday, from 9:30 am to 8 pm).
Before you order
I have never ordered online: where do I start?
There are four ways to order. Choose the one you feel most comfortable with: on the website (“Add to cart” button), on WhatsApp at 06 62 80 07 15 (send the product name or a photo of it), by phone at 05 22 23 35 34, or in person at our showroom in Maârif, Casablanca.
Is the product shown really available?
Yes. The website stock is linked to the shop stock. A product that is no longer available is marked “Out of stock” and cannot be ordered. For an out-of-stock item, message us on WhatsApp: we will tell you if it is expected back.
Is the price shown the final price?
The price shown includes VAT. Delivery fees are added depending on your city, and they are shown before you confirm: nothing is added afterwards without you seeing it.
Can I see and touch the product before buying?
Yes, at the showroom: 93, rue Brahim Nakhai, Maârif, Casablanca, Monday to Saturday, from 9:30 am to 8 pm. You can also order online and choose free pickup at the showroom. Address, opening hours and directions.
I don't know which model to choose: who can advise me?
Our advisors answer on WhatsApp, with photos or videos of the products if needed. Our buying guides also explain how to choose a stroller, a car seat, a cot or a breast pump.
Do I need to create an account to order?
No. You can order without an account: all you need to do is fill in your details (name, phone number, delivery address). An account is only useful to find your orders and to go faster next time.
Placing your order
How do I place my order on the website, step by step?
1. On the product page, tap “Add to cart”. 2. Open the cart and tap “Proceed to checkout”. 3. Enter your name, your phone number and your address. 4. Choose delivery or pickup at the showroom. 5. Choose how to pay: by card, on delivery or by bank transfer. 6. Confirm. A confirmation screen appears with your order number.
My address has no street number: what should I do?
This is very common. Write your neighbourhood and a well-known landmark near your home (mosque, school, pharmacy, café): the website asks for it when you enter your address. Also give a phone number where you can be reached: this is what helps the delivery driver find you.
Can I order for someone else?
Yes. Enter the name, address and phone number of the person who will receive the parcel. For a surprise, tick gift wrapping (paid option) when you order, or let us know on WhatsApp to add a short message.
How do I use a promo code or a welcome voucher?
In the cart, tap “Have a promo code?”, paste the code, then tap “Add”. The discount appears in the total straight away. Each voucher has its own conditions (minimum amount, end date), shown in the message that gave it to you.
Payment
What payment methods can I use?
Three options: by bank card online, on the secure page of the CMI (Centre Monétique Interbancaire, Morocco's interbank card centre), in cash to the delivery driver when you receive your order, or by bank transfer. The cash on delivery fee is shown before you confirm. All about payment.
Is paying by card safe?
Yes. You type your card number on the CMI page, not on our website: we never see your card number. Your bank may ask you for a confirmation code, for example one received by SMS.
My card was declined: what should I do?
Often, online payment is not activated on the card, or its limit has been reached. Your bank can activate it, sometimes from its app. In the meantime, you can choose cash on delivery or message us on WhatsApp.
Delivery and tracking
How much does delivery cost?
In Casablanca, 20 DH with our own delivery drivers. In Bouskoura and Dar Bouazza, 35 DH. In other cities in Morocco, 35 DH with Ozone Express. Delivery is free from 300 DH of purchases, not counting items on promotion, and pickup at the showroom is always free. If you choose to pay in cash on home delivery, a 15 DH fee is added. The exact amount is shown before you confirm.
How long will it take to receive my order?
Outside Casablanca, it usually takes 24 to 72 hours. In every case, the expected date is given in your order confirmation message.
I received a message asking me to confirm my order: what should I do?
This is normal: every order is confirmed before it is sent. You receive a message with a button to confirm in one click; if you do not reply, our team calls you. If nobody answers after two calls, the order is cancelled. Don't worry: reply to the cancellation message and we will reactivate your order.
How do I track my parcel?
Outside Casablanca, you receive a message with the tracking number as soon as the parcel is handed to the carrier. In Casablanca, you are told when our delivery driver is on the way. At any time, message us on WhatsApp with your order number: we will tell you where your parcel is.
What is the delivery code I receive for?
In Casablanca, our delivery driver hands you the parcel in exchange for a code sent to you by message. Only give this code once the parcel is in your hands: it is the proof that you are the one who received it.
I want to change the address or the day, or add an item: is that possible?
Message us quickly on WhatsApp with your order number: as long as the parcel has not left, we will do our best.
I want to cancel my order: how do I do it?
Message us on WhatsApp or call 05 22 23 35 34 with your order number, before the parcel is sent. An order already paid by card is refunded to the same card.
The delivery driver came and I was not there: what happens now?
In Casablanca, you receive a message with a link to choose a new time slot in one click; you can also name another person to receive the parcel. In other cities, message us on WhatsApp with your order number to arrange a new delivery attempt.
I chose pickup at the showroom: how does it work?
When your order is ready, you receive a message with a pickup code and a QR code. Show it at the showroom in Maârif, Monday to Saturday, from 9:30 am to 8 pm.
After delivery
The product is not right for me: can I return it?
Yes. You can exchange it or get a store credit within 15 days if it is new and in its unopened original packaging (sale items excluded). For distance orders, you also have 7 days after receiving it to withdraw: let us know in writing (WhatsApp, contact form or post), then send the product back complete and in perfect condition. On WhatsApp, we guide you step by step. Return costs are paid by you; once we have checked the product, we offer you an immediate store credit or a refund within 15 days, to the same payment method. Return conditions.
The product is damaged or a part is missing: what should I do?
Check the packaging when you receive it. If something is wrong, take a photo of the parcel and the product and send it to us on WhatsApp straight away, with your order number: we will work with you to find a solution (exchange, missing part or refund).
Are the products under warranty?
Yes, they are genuine products with the manufacturer's warranty. Keep your invoice: it is your proof of purchase. Our warranties.
Sending a gift
I live abroad: can I have a gift delivered in Morocco?
Yes. Pay by card online and enter the address and phone number of the person in Morocco. We only deliver within Morocco. Tick gift wrapping (paid option) when you order; for a short message, write to us on WhatsApp.
Not sure which gift to choose?
The birth gift box, an idea from our newborn gift guide, or a La Maison du Bébé gift voucher of 500, 1,000, 1,500 or 2,000 DH: the parents choose for themselves, online or at the showroom.
How do I give a gift from a baby registry?
Ask the parents for the link to their registry, or search for it by their name on the baby registry page. Choose a gift from the registry and pay for it by card or on delivery. The baby registry.
Still have a question?
Our team answers during showroom opening hours, Monday to Saturday, from 9:30 am to 8 pm. Give us your order number if you have one: it helps us go faster.